Terms & Conditions
TERMS AND CONDITIONS
These present a binding agreement between the company, Taste Buddies Ltd (hereafter Taste Buddies) and the Client. The Client includes the person making the booking and the rest of his/her party.
A booking on our website is deemed an acceptance of these Terms and Conditions by the Client.
It is the responsibility of the person making the booking to inform all persons in his/her party taking part in the Taste Buddies activity, of all Terms and Conditions, and to inform Taste Buddies of any allergies, dietary restrictions, medical conditions or any other condition that may impact a Client’s participation during the Taste Buddies activity.
A booking is accepted and becomes definite only from the date when Taste Buddies receives the funds and sends a confirmation by email.
THE BOOKING TIME FRAME (DELIVERY POLICY)
- Payments via Bank Transfer:
Tours can be booked up to 6 months in advanced. A client that attempts to select a date that is more than 6 months from the current date will not be able to do so.
- Payments via Credit Card:
A client will not be able to pay via credit card for a tour booked more than 4 weeks in advance. A client can only pay for tours that are more than 4 weeks in advance if payment is done via bank transfer.
Please see our delivery policy for more information.
Taste Buddies, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns does not own or operate any other entity which provides, or is to provide, goods or services for the trip, including, for example, rum distilleries and winery, transportation companies, food service providers, equipment suppliers, etc.
Taste Buddies’ responsibility is strictly limited. Taste Buddies is not responsible for the acts or failures to act, willfully or otherwise, of its suppliers, or of any other third party over whom Taste Buddies has no control.
Taste Buddies is not liable for any bodily injury or harm, accidents, property damage or personal loss as a result of, but not limited to: physical exertion; travel by car, bus, boat, or other mode of transportation (such as bicycle, horse, foot, kayak, etc.); consumption of alcoholic beverages; food poisoning; allergic reactions; high altitude; forces of nature, such as high winds, tropical cyclones, flooding, etc.; heat exhaustion, equipment failure; civil unrest or terrorism; or the availability of medical services in remote areas and the quality thereof.
Taste Buddies is also not liable for: expenses (e.g. meals, transportation, hotel costs) that are not specified as included in the price of the trip, but may be required to get to/from a starting or ending point.
Taste Buddies reserves the right to make any route alterations in order to improve the quality of a trip or better accommodate its guests.
Taste Buddies is in no way ever responsible for damage to personal electronics incurred during the tour. This includes but is not limited to water damage, accidents, loss, and theft.
Taste Buddies is not responsible for expenses incurred by guests in preparing for the tour (e.g. non-refundable advance purchase of air tickets, equipment, travel insurance, etc.) or for any additional travel arrangements made on your own.
The full and advance payment can only be done following the booking procedure on Taste Buddies’ website. Bank fees and charges on transfer of funds are borne by the client.
GROUP SIZE FOR ACTIVITIES
- Port Louis Street Food Tour
Safety and service require hosting up to 8 adults per tour for the Port Louis Street Food Tour. Please contact us on [email protected] if you have any special requests, we will try to accommodate you.
PRIVATE TOURS AND ACTIVITIES
If you wish to book a private tour, you will need to purchase all the slots for that particular tour.
CHILDREN ON THE TOURS
Parents or legal guardiansare responsible for their children on the tour. Please note that in agreeing to these terms and conditions, it is implied that parents/guardians also agree on behalf of their children on the tour.
Children under the age of 18 will not be able to participate in the rum tasting or any other form of alcohol consumption.
Our tours and activities start sharp on time. We recommend that you arrive 5 minutes prior to the departure time. If you fail to reach the meeting point in time we do not take any responsibility for a missed tour or activity. There is no refund for missed tours.
CHANGES MADE BY US
If a route or tour changes prior to the departure time is required, the client will be informed. Any changes required during the tour due to unforeseen conditions and bad weather does not give rise to refund.
CANCELLATION& REFUND POLICY
Cancelling a booking can result in cancellation fees being applied by Taste Buddies, as outlined below.
If you cancel at least 7 days or more prior to the tours:
- There is no cancellation fee. The booking price will be refunded in Mauritian Rupees (MUR) less any bank fees or charges.
If you cancel between 3 and 6 days in advance in advance of the scheduled departure:
- There is a 50% cancellation fee.
If you cancel within 2 days of the scheduled departure:
- There is a 100% cancellation fee.
Cancellation due to weather conditions or other reasons:
- Please note that poor weather conditions does not warrant a cancellation. The tour will go ahead as planned.
- However, the weather conditions that warrant a cancellation by Taste Buddies include, but is not restricted to, cyclone warnings (class 2 or above), or torrential rain warnings issued by the relevant authorities.
- If Taste Buddies needs to cancel a tour/activity in advance or on the activity date itself, we offer a re-booking for an alternative date, or a full refund of the booking price in MUR.
AUTHORITY ON THE TRIP
Our guides are the sole authority on the tour/activity. All clients should follow the instructions of our guides and local authorities.
Taste Buddies has a third party insurance but does not provide any kind of insurance for the participants or their belongings.
USE OF MEDIA
Taste Buddies uses many photos and other forms of multimedia on it’s website (www.tastebuddies.mu). We try to credit the authors as best we can but there are a lot of photos and mistakes happen. To that extent, if you see a photo we don’t have rights to or are using incorrectly, please alert us immediately so we can remove it or otherwise address the situation.
- The Client must be cautious and beware of any vehicles while crossing the road.
- The Client must inform Taste Buddies as early as possible before the start of the tour of any medical conditions, allergies, or dietary restrictions.
- The Client is prohibited from littering.
Additional information about each tour/activity can be checked on their respective pages or in the FAQ section.